Claims

Dear customer,

At Dancover, we are always ready to help and handle your enquiry. We try to process all enquiries, questions and claims within 24 hours.

You can help us help you

In order for us to meet the deadline of 48 hours, it requires that you follow the instructions very carefully throughout the process and send us all relevant information such as order number, item number, photo documentation and any relevant part numbers from the manual.

Please be aware that not receiving all relevant information will result in a drastic delay in the claim process time, in some cases up to 10-14 working days!

2 weeks’ time limit

Please notice you are obliged to check your order for possible faults and defects within 2 weeks after receiving them.

Dancover Customer Service

You are always welcome to contact Dancover Customer Service. Please send a mail to uk@dancover.com with any queries or concerns regarding your claim. Please note that we are NOT able to process your claim over the phone!

How to make a Claim

Below please find our Claim System designed to make it as easy as possible for you to make a claim and at the same time secure the right information so we can help you as efficiently as possible. To start a claim, please enter either your order number found on your order confirmation or your invoice number found on the invoice. Then just follow the instructions carefully.

Please note: We are NOT able to handle claims over the phone!

    Our Customers Say

    Hi, just to say my overflow poly tunnel greenhouse arrived yesterday, 2 weeks early, I’ve just put it up and it’s perfect. Great product and excellent service.

    Many thanks

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    Tracy C., United Kingdom

    I have just used my new tent for the first time, and I would like to share that everything works according to plan. I got a lot of praise from the rest of the homeowner’s association. Thank you for...

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    Jens H., Denmark

    Just wanted to say "Thank You" for my 4x8.

    Delivered promptly. All parts there.

    Easy to erect. Waterproof when it rained.

    Nice to look at and sit in - for a Sunday afternoon lunch for 25...

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    Peter S., United Kingdom

    We would like to thank you again for your excellent service.

    The goods were sent to us immediately after we had a very friendly telephone conversation. The price and the quality of the ordered pop...

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    Kirsten M., Germany

    Ms. Alma, today at 20:00, I have finished to assemble the 10x4m Marquee, making some changes in order to strengthen the structure. I am grateful for the excellent mounting materials.

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    Franco C., Italy

    Our Team

    Our professional sales advisors are at your service. Call us on +44(0)870 820 0008 or +44(0)203 936 8258, Monday - Friday 7:30 AM - 4:00 PM GMT, E-mail: uk@dancover.com

    Dorte

    Dorte

    Christian

    Christian

    Marvis

    Alma